Last updated: 12/1/2025
We want you to have a positive experience with our products, services, programs, and certifications.
Because many of our offerings include digital content, online access, downloadable materials, training resources, or intellectual property made available shortly after purchase, all refund requests are subject to this Refund Policy.
We offer a 7-day refund period from the date of purchase for eligible purchases, including certifications, unless otherwise stated in writing for a specific offer.
To be considered, your refund request must be submitted within 7 calendar days of the original purchase date.
A refund request may be considered if:
the request is made within 7 calendar days of purchase;
you provide the name and email address used for the purchase;
you provide sufficient information to locate the order;
the request otherwise complies with this Refund Policy.
Refunds will not be provided if:
the request is made after the 7-day refund period has expired;
access has been shared, transferred, or used in violation of our Terms of Service;
there is evidence of misuse, fraud, chargeback abuse, or unauthorized distribution of materials;
the request is based solely on lack of time, lack of implementation, change of mind after the refund period, or lack of desired results.
To request a refund, email:
Please include:
your full name;
the email address used for the purchase;
your order confirmation number, if available;
the name of the product, program, service, or certification purchased.
If a refund is approved, it will be issued to the original payment method when possible. Processing times may vary depending on your payment provider or financial institution.
If you have a concern regarding your purchase, please contact us first at [email protected] before initiating a chargeback. Unauthorized or abusive chargebacks may result in suspension or termination of access to our products, programs, certifications, and services.